Safety & Community Guidelines
This is a sanctuary. Every soul here deserves to feel safe, respected, and free to connect authentically. Here's how we protect that together.
Our Promise to You
U Find We is built on the belief that every soul deserves to feel safe, respected, and seen. This is a space for genuine spiritual connection - not a place for harm, manipulation, or unkindness.
We take every report seriously and review each one with care. Our goal is not to punish, but to protect the energy of this community and ensure it remains a sanctuary for all.
Our Terms and Conditions set out the full legal framework for how we operate this community, including the scope of our responsibilities. You can read them at any time via the link in the footer.
How Reporting Works
When to report
Use the Report button when someone is behaving in a way that feels harmful, unsafe, or deeply out of alignment with our community values. This includes harassment, bullying, threatening language, hate speech, indecent content, or impersonation.
Where to find it
A flag icon appears in the chat header of any 1-on-1 conversation, and a subtle 'Report this soul' link sits below each profile card in Your Matches. On a soul's full profile page, you'll find it below the message and like buttons.
What happens next
Your report is sent directly to our team for review. All reports are confidential - the person you report will never know who flagged them. We aim to review all reports within 48 hours.
Escalation
If a member receives 5 or more reports, they are automatically issued a formal warning notifying them that their behaviour has been flagged multiple times and that continued reports may result in removal from the platform.
How Blocking Works
Block after reporting
The option to block a soul only becomes available after you have submitted a report about them. This ensures blocking is a considered, intentional action rather than an impulsive one.
What blocking does
Once you block someone, they immediately disappear from your Matches list and their chat becomes inaccessible. If you visit their profile directly, you'll see a blocked screen instead. They have no way of knowing they've been blocked.
Managing blocks
You can view and manage your blocked souls from your Profile settings at any time. Unblocking someone will restore them to your matches and allow messaging again.
A Note on High-Volume Reporting
We deeply respect your right to feel safe. At the same time, we've found that when someone reports many different members in a short space of time, it can sometimes reflect a difficult personal moment rather than widespread bad behaviour.
If our system notices a high volume of reports from the same person within 24 hours, we'll gently reach out to check in. This isn't a punishment - it's care. We want every soul here to feel supported, including you.
Community Standards
- Speak with kindness, even in disagreement
- Respect boundaries - if someone doesn't respond, honour that
- No unsolicited explicit content of any kind
- No hate speech, slurs, or discriminatory language
- No impersonation or fake profiles
- No spam, promotional content, or solicitation
- No threats, intimidation, or coercive behaviour
- No fake, misleading, or fraudulent event listings — all events must be genuine and accurately described
- No scamming, deceptive fundraising, or misappropriation of event or donation funds
- Honour the sacred nature of this space
Paid Events & Financial Safety
Our role
U Find We is a community connection platform, not a payment processor or financial intermediary. We do not hold, process, or guarantee any payments between attendees and event hosts. All payments for Paid Events are handled directly between the attendee and the host through third-party services (such as Stripe). This means we cannot issue refunds, mediate payment disputes, or recover funds on your behalf.
How to protect yourself as an attendee
Before paying for any event listed on U Find We, we strongly recommend: (a) reviewing the host's profile and event history — how long have they been a member? how many events have they hosted?; (b) reading all event details carefully — is the description clear and specific?; (c) checking the payment method — reputable hosts use established payment processors like Stripe, not direct bank transfers or cryptocurrency; (d) being cautious of events that seem unusually expensive without clear justification; and (e) trusting your instincts — if something feels off, it probably is.
How to protect yourself as a host
If you host paid events on U Find We, you should: (a) provide clear, honest, and detailed event descriptions; (b) set clear cancellation and refund policies on your event page; (c) use a reputable payment processor and keep records of all transactions; (d) communicate promptly with attendees about any changes; and (e) understand that you are solely responsible for delivering the event as advertised and handling all financial matters with attendees.
Reporting fraudulent events or hosts
If you believe an event is fraudulent, misleading, or a scam, report it immediately using the Report button on the event page or via the Report an Issue form below. We take fraudulent listings extremely seriously. While we cannot recover funds or mediate financial disputes, we will: (a) review the event and host promptly; (b) remove any listing we determine to be fraudulent or misleading; and (c) suspend or permanently ban any host found to be running scams or deceptive events. Multiple reports against the same host will accelerate this process.
What to do if you've been scammed
If you believe you have lost money to a fraudulent event on U Find We: (a) report the event and host to us immediately so we can protect other members; (b) contact your payment provider (bank, card issuer, or payment platform) to dispute the transaction and seek a chargeback; (c) consider reporting the incident to Action Fraud (the UK's national fraud reporting centre) at actionfraud.police.uk or your local equivalent; and (d) keep all evidence — screenshots, payment receipts, and any communication with the host.
Video Call Safety
What video calls are for
Video calls on U Find We are a profile verification tool. They give you a short 5-minute window to see and speak with someone face-to-face — enough time to confirm they are who their profile says they are, but deliberately not long enough for anything else. This is by design. The 5-minute limit is a safety feature, not a technical limitation.
Before the call
Video calls are only available between two Members who have both explicitly consented. No one can call you without your agreement. If someone pressures you into a video call before you feel ready, that is a red flag. Trust your instincts and say no. There is always time.
During the call
You are in control at all times. You can mute yourself, turn your camera off, or end the call instantly at any moment — no explanation needed. If anything feels off, uncomfortable, or unsafe, end the call immediately. You do not owe anyone your presence on camera. Your safety comes first, always.
We do not vet anyone
U Find We does not background-check, verify, certify, or endorse any Member you speak with on a video call. Seeing someone on camera does not mean we have confirmed their identity, intentions, or credibility. You must use your own judgment to decide whether the person you are speaking with is genuine and safe.
Calls are not recorded
We do not record, monitor, or store the audio or video content of any call. Calls are peer-to-peer real-time connections. This means we cannot review what happened during a call unless you tell us. Please report anything concerning so we can act.
Reporting a video call
A Report button is visible at the bottom of the video call screen at all times. If someone behaves inappropriately, exposes indecent content, harasses you, or makes you feel unsafe in any way, use the Report button immediately — even during the call. Your report goes directly to our team. You can also choose to block the person as part of the same report. For urgent safety concerns, email safety@ufindwe.com directly.
Red flags to watch for
Be alert for: pressure to move the conversation off-platform; requests to share personal contact details, financial information, or intimate images; someone who looks very different from their profile photos; aggressive or coercive language; or anyone who makes you feel uneasy in your gut. These are not normal and you should end the call and report it.
Your responsibility
By choosing to start or accept a video call, you take full personal responsibility for your own safety and wellbeing. U Find We provides the tool — you decide how and when to use it. We have built safety parameters into every part of this feature, but no platform can guarantee your safety. That responsibility ultimately rests with each of us as individuals.
Report an Issue
Need to reach our team directly? Fill in the form below. Whether it's urgent, sensitive, or something the in-app report button doesn't cover - we're here. All submissions are treated with complete confidentiality.
Urgent safety concern?
Email us directly at safety@ufindwe.com and we will respond as quickly as possible.
Together We Keep This Sacred
Safety isn't just our responsibility - it's yours too. When you report, you protect not just yourself but every soul in this community.
Last updated May 2026